Create Agents

The Agents feature in Supportiko allows you to manage human support agents who can assist your website visitors through the chat widget. When visitors select an agent, the conversation seamlessly transitions to WhatsApp, with the initial message recorded for analytics and statistics. This guide will walk you through setting up and managing your agents effectively.

Agents in chat widget

Agents are the human support team members available through your chat widget. When a visitor clicks on an agent and submits a message, a WhatsApp conversation will open, allowing the agent to continue the chat directly with the customer. The first message sent is logged for tracking purposes, helping you analyze engagement and improve your support strategy.