> For the complete documentation index, see [llms.txt](https://supportiko.gitbook.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://supportiko.gitbook.io/documentation/getting-started/create-agents.md).

# Create Agents

The Agents feature in Supportiko allows you to manage human support agents who can assist your website visitors through the chat widget. When visitors select an agent, the conversation seamlessly transitions to WhatsApp, with the initial message recorded for analytics and statistics. This guide will walk you through setting up and managing your agents effectively.

<figure><img src="/files/iKEjTlOYMZwspJx3LfCu" alt=""><figcaption><p>Agents in chat widget</p></figcaption></figure>

Agents are the human support team members available through your chat widget. When a visitor clicks on an agent and submits a message, a WhatsApp conversation will open, allowing the agent to continue the chat directly with the customer. The first message sent is logged for tracking purposes, helping you analyze engagement and improve your support strategy.


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://supportiko.gitbook.io/documentation/getting-started/create-agents.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.