# Create Agents

The Agents feature in Supportiko allows you to manage human support agents who can assist your website visitors through the chat widget. When visitors select an agent, the conversation seamlessly transitions to WhatsApp, with the initial message recorded for analytics and statistics. This guide will walk you through setting up and managing your agents effectively.

<figure><img src="https://3918661962-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F48A8l7dEupKm20JApmt2%2Fuploads%2FztasOphJw5xnZkQ1R2yh%2Fagents.png?alt=media&#x26;token=93d31f67-4dc9-47e3-a9b6-10552e76766d" alt=""><figcaption><p>Agents in chat widget</p></figcaption></figure>

Agents are the human support team members available through your chat widget. When a visitor clicks on an agent and submits a message, a WhatsApp conversation will open, allowing the agent to continue the chat directly with the customer. The first message sent is logged for tracking purposes, helping you analyze engagement and improve your support strategy.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://supportiko.gitbook.io/documentation/getting-started/create-agents.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.