Add/Edit Agent
Last updated
Last updated
This page allows you to customize each agent’s profile with additional properties.
Enable Agent: Toggle to turn the agent on or off. A disabled agent will not be visible to visitors.
Online Status: Set whether the agent is currently available. If offline, the agent’s WhatsApp icon will turn gray, and visitors cannot initiate a chat.
Offline Text: Enter a custom message (e.g., "I’m currently offline. Will be back at 3 pm.") to display when the agent is unavailable.
Avatar: Upload a profile picture to personalize the agent’s appearance.
WhatsApp Channel: Select "Phone" as the communication channel for WhatsApp integration.
WhatsApp Phone Number: Enter the agent’s WhatsApp number (e.g., +381641785699) to enable direct messaging.
Title: Add a title (e.g., Mark Bennett) to identify the agent in the chat widget.
Delete Agent: Use the Delete Agent button to remove the agent from your list if needed.
After making changes, ensure you save your settings to apply them.
Supportiko offers predefined text templates to streamline the start of WhatsApp conversations. These templates act as pre-filled conversation starters and support shortcodes to dynamically include details like the current page title or URL.
How It Works: When a visitor clicks on an agent, the predefined text will automatically populate the initial message in WhatsApp. Shortcodes like [page_title] or [page_url] are replaced with the actual values from the page the visitor is on.
Example: Set the template as:textCollapseWrapCopyHi, I have a question about [page_title]. Can you provide more details about its features?If a visitor is on a page titled "Headphones Sale," the message sent to WhatsApp will appear as:textCollapseWrapCopyHi, I have a question about Headphones Sale. Can you provide more details about its features?
