Supportiko
  • Introduction
  • Getting Started
    • Register and Log In
    • Create and Customize Your Widget
    • Create AI Assistant
      • AI Settings
      • Train Your AI Assistant
      • Test Your AI Assistant
      • AI Assistant Chat History
    • Create Agents
      • Agents list
      • Add/Edit Agent
      • Welcome Messages
    • Export
    • Profile Management
    • Remove Supportiko logo
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  1. Getting Started
  2. Create Agents

Agents list

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Last updated 16 days ago

The Agents List section displays all your support agents and their current settings. All changes made on this page will be automatically applied

  • Add New Agent: Click the Add New Agent button to create a new agent profile.

You can change these options for every agent here:

  • Online: Toggle to enable or disable the agent’s visibility in the chat widget. If disabled, the agent will still be visible but marked with a gray WhatsApp icon, indicating they are unavailable for chat. Visitors won’t be able to click on an offline agent in this case.

  • Enable: Activate or deactivate the agent. A disabled agent will be hidden from the chat widget.

  • Actions: edit or delete agent